The top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows. Bottom Line: Which is Better - Google Apps Backup or KronoDesk? Google Apps Backup is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Google Apps Backup (62/100). KronoDesk offers users more features (7) than Expand ERP (0). BMC FootPrints Service Core is ranked 25th in Help Desk Software with 1 review while Freshdesk is ranked 5th in Help Desk Software with 16 reviews. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Customers want a personalized experience in 2023. There is a clear winner in this case and it is KronoDesk! There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. KronoDesk | Learn how to utilize help desk software and other ticketing tools to ensure the best customer experience with your brand. Login to your Freshdesk account as an Agent. Mail configurations,Notifications, Email Commands etc. Freshchat AI-powered bots and live chat across every messaging. Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This allows you to get the entire data in your account which includes your tickets, solutions, forums and the list of customers in the form of XML. If you have signed up before Aug 9, 2021, please click Previous. Freshdesk is rated 8. ai Software or KronoDesk? Agent. Freshdesk; HR: BambooHR vs. Freshdesk is rated 8. Step #1: Drag and drop the basic entities of your report. Freshdesk is rated 8. Compare Freshdesk vs. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer support functions, but not suitable if you are trying to solve problems and use assets". Compare price, features, and reviews of the software side-by-side to make the best choice for your business. KronoDesk offers users more features (7) than NetHelpDesk (0). A Webhook is a callback to an application or web service triggered when a specific event occurs. NetHelpDesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than NetHelpDesk (80/100). Freshdesk is a robust Cloud-based customer service software that houses some reliable Helpdesk Features as well as helpful Automation for efficient customer service. Freshdesk vs Inflectra KronoDesk: which is better? Base your decision on 13 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. Spiceworks is ranked 24th in Help Desk Software with 3 reviews while SysAid is ranked 18th in Help Desk Software with 1 review. Choose a point scale of your choice. There is a clear winner in this case and it is KronoDesk!HCS Connect is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than HCS Connect (56/100). CUSTOMER SUPPORT IS EVERYBODY’S BUSINESS With Freshdesk, your teams can work together to resolve customer issues fasters. com. Freshdesk was founded partly in response to rising Zendesk prices, so it's no surprise that Freshdesk continues to be the more cost-effective option. The top reviewer of Freshdesk writes "Phenomenal knowledge base. Go to Admin > Workflows > Ticket Fields under General Settings. The option to schedule a report is available from Garden/Pro Plan onwards, for both On-Demand and Saved Reports. – Businesses who moved from other helpdesks to Freshdesk saw a 55. Zendesk provides hands-on onboarding and training for a seamless implementation process, protecting against the costs of a cobbled deployment. TalentLMS; Phone System: Nextiva vs. 6. Click 'Connect Account,' and you're done. You can create threads on Private notes, Forward emails, or. 99 / support agent / month, with increasing discounts for more support agents. KronoDesk is an integrated customer support system that provides help desk ticketing, online forums and a searchable knowledge base. Hevo Data helps you directly transfer data from Jira and Freshdesk(free data sources) and 100+ other data sources (including 40+ free sources) to Data Warehouses, or a destination of your choice in a completely hassle-free & automated manner. Updated: September 2023. Enter your search term here. Within Freshdesk, you would have the option to automatically assign tickets to agents within a group, in round-robin. Updated: November 2023. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer support functions. Looking for the right Help Desk solution for your business? There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. Additionally, you can examine their individual modules and pricing stipulations as well as other valuable facts below. Similarly, you can check which one has superior general user satisfaction rating: N/A% (osTicket) and N/A% (KronoDesk) to determine which product is better for your business. No strings attached. KronoDesk offers users more features (7) than Tele-Support HelpDesk (0). Live Chat offers users more features (9) than KronoDesk (7). Fishbowl; LMS: Cornerstone vs. On the other hand, the top reviewer of Zendesk writes "Useful customization features, robust security, and easy to use ". As an illustration, you can contrast osTicket and KronoDesk for their features and overall scores, namely, 7. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the. 0, while TOPdesk is rated 7. KronoDesk offers users more features (7) than Agent. KronoDesk is a well-known platform that ranks 83 among all Help Desk Software according to our research analysts and 4 crowd-sourced reviews from 1 source. Available at $19. (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as WalkMe (83/100). Using a custom support URL and pointing the CNAME. In the Freshdesk Marketplace, on the left side, click on the "Install" button. Drag the fields up or down, to rearrange the fields or order them. 0, while Zoho Desk is rated 8. e. Freshdesk. Pricing starts with the freemium Sprout plan which. KronoDesk. Connect Freshdesk to spreadsheet or database apps. 0. There is a. There is a clear winner in. IT Incident is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than IT Incident (79/100). CareManager is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than CareManager (62/100). 2, while Salesforce Service Cloud is rated 8. BMC Helix ITSM vs Freshdesk: which is better? Base your decision on 38 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. 0 vs. Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Score 10 out of 10. Remove Sample Data & Start Using. While the default point scale is 3, you could also. P. There is a clear winner in this case and it is KronoDesk!Bottom Line: Which is Better - Rent an HR Process or KronoDesk? Rent an HR Process is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Rent an HR Process (62/100). KronoDesk offers users more features (7) than TOPdesk (0). Sign up for Freshdesk +1 (866) 832-3090 +1 (866) 832-3090 +91 (44) 6667 8040 +44 (800) 808 5790 +61 2 8188 4692. When importing, the migration tool will ensure that the fields you use on Zendesk will be imported into a brand new Freshdesk account (i. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer. The best alternative is osTicket, which is both free and Open Source. You can find more information on the Freshdesk cost here. Freshworks Neo Admin Center is a centralized console that provides Organization Admins with customizable controls to securely manage product accounts and user profiles from a single location for all your organization’s Freshworks products. g. Zendesk. Intelligent automation and productivity features. N/A%, respectively). TalentLMS; Phone System: Nextiva vs. KronoDesk vs. KronoDesk offers users more features (7) than SAP Digital CRM (0). If you're an Administrator, you can also manage additional settings, add support reps and pay for your Freshdesk account. ai Software (25/100). Enable customers to help themselves by finding answers on their own. 0, while Zoho Desk is rated 8. 0. To do that, go to 'System Settings > Remove Sample Data'. 5, respectively. Unsure of what to choose? Check Capterra to compare Salesforce Service Cloud and KronoDesk based on pricing, features, product details, and verified reviews. When you need an integrated customer support solution that provides help desk, online forums and support knowledge base. DOWNLOAD NOW. Freshdesk, a. Log on to the Duo Admin Panel and navigate to Applications. Bottom Line: Which is Better - eStreamDesk - Helpdesk or KronoDesk? eStreamDesk - Helpdesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than eStreamDesk - Helpdesk (62/100). Once the signature is captured, click upload . KronoDesk offers users more features (7) than Tidio Chat (0). The top reviewer of LiveAgent writes "Prioritizes tasks and. There is a clear winner in this case and it is KronoDesk!Help Desk: Zendesk vs. PHPKB Knowledge Base offers users more features (9) than KronoDesk (7). Compare price, features, and reviews of the software side-by-side to make the best choice for your. This is the story of how I quit my comfortable job and launched my own startup. 6, while SysAid is rated 9. Phone Channel Configure Freshdesk's phone channel to efficiently manage all customer calls in one place. Launch a Free Demo to preview how your records will look after the export. Try the following. Freshdesk; HR: BambooHR vs. Freshdesk mobile app on Andriod and iOS both, allows users to use default and custom drop-down fields in Freshdesk as filters to find a specific list of tickets. TalentLMS; Phone System: Nextiva vs. Start your 14-day free trial. KronoDesk offers users more features (7) than DocControl (0). Freddy suggests answers from your knowledge base. Voila!Bottom Line: Which is Better - Amdocs Customer or KronoDesk? Amdocs Customer is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Amdocs Customer (80/100). The best alternative is LiveAgent. 168 verified user reviews and ratings of features, pros, cons, pricing, support and more. Looking for the right LMS solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO),. Updated: October 2023. To deliver a superior level of service and streamline customer support, companies turn to solutions like Freshdesk. An email-based ticketing system offers plenty of room for automation. 741,700 professionals have used our research since 2012. There is a clear winner in this case and it is KronoDesk! Freshdesk is ranked 5th in Help Desk Software with 16 reviews while LiveChat is ranked 34th in Help Desk Software. Winner: Freshdesk. To find the relevant endpoint for the API, please visit the Freshdesk API documentation. As noted by many user reviews, this focus is reflected in the systems. On Microsoft Team, go to apps and find the Freshdesk app. 99, KronoDesk is priced a notch under most others and. If you want to keep tabs. Check Capterra to compare Freshservice and KronoDesk based on pricing, features, product details, and verified reviews. Make sure the record fields placed and fix up if needed. KronoDesk is an integrated customer support system that includes help desk ticketing, support forums, and a knowledge base in an easy-to-use web-based interface. Freshdesk vs Freshservice. To install this app in your helpdesk, you must have Admin access. Freshdesk is rated 8. Click on ' Auto Triage' on the top-left side of the screen. KronoDesk offers users more features (7) than NetKeeper (0). Here’s all that you need. There is a. 741,700 professionals have used our research since 2012. Freshservice offers a range of pricing plans and extras. KronoDesk offers users more features (7) than Records Management (0). Salesforce CRM offers users more features (21) than KronoDesk (7). Kronodesk will help your customers help themselves. With the phone channel, you can make and receive calls directly on Freshdesk and effectively manage your phone conversations with customers. There is. Note: The Trello account used in this step will give access to all Trello boards for the app's functionalities. ServiceNow is rated 8. Turn on the toggle for Automatic ticket assignment or Omniroute and click the check the box to Allow agents to change their availability for automatic ticket. This can be done by creating a new automation rule under Admin > Workflows > Automations > Ticket creation in Freshdesk. $0. A quick guide to setting up Field Service Management. Updated: November 2023. (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Eploy (71/100). KronoDesk offers users more features (7) than Web Tracks (5). S. We have recently refreshed our branding across our offerings and changed the. Click on any ticket from the dashboard or the ticket list to view its details. KronoDesk offers users more features (7) than Ivanti (0). LiveAgent is rated 8. BMC FootPrints Service Core is rated 8. With the new Freshdesk Portal, you can save time on portal. The JIRA integration for Freshdesk supports both cloud and on-premise variants, from version 7. The best alternative is osTicket, which is both free and Open Source. KronoDesk vs LiveAgent. Other great sites and apps similar to KronoDesk are Zendesk, Freshdesk, ProProfs Help Desk and InvGate Service Desk. KronoDesk offers users more features (7) than DocWorld (0). There is a clear winner in. Starting from $19. KronoDesk offers users more features (7) than ReliaServ (4). Go to Admin → Support Operations → Apps → Get More Apps → QuickBooks. try freshdesk for free. The New ticket created notification email can be set to be sent to agent(s) whenever a ticket is created in your Freshdesk Account under Admin --> Workflows --> Email Notifications --> Agent Notifications -->New Ticket Created. Single. Go to Admin > Support Operations > Field Service Management. 2. Step 5. Alternatively, you can click on the Marketplace Apps option and. 4. ai Software is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Agent. Freshdesk is ranked 5th in Help Desk Software with 16 reviews while ManageEngine ServiceDesk Plus is ranked 3rd in Help Desk Software with 24 reviews. KronoDesk offers users more features (7) than Universal Knowledge (5). When a Freshdesk page takes time to load, or you experience a timeout before performing certain tasks, try logging in to the account via an Incognito Window. No reinstallation of the software is necessary. Once you establish the connection. 0, while LiveChat is rated 0. Click Add agent status. Freshdesk Dashboard. Frequently asked questions related to Freshdesk. Hello guys welcome to compsmag, so here we discuss the alternatives to KronoDesk and the best Compare Elementool Help Desk vs. alternative to Zendesk®. For example, here it is possible to match LiveHelpNow’s overall score of 7. Freshdesk; HR: BambooHR vs. Bottom Line: Which is Better - HR Hiring Portal or KronoDesk? HR Hiring Portal is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than HR Hiring Portal (52/100). There is a clear winner in this case and it is KronoDesk!DocWorld is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than DocWorld (62/100). A quick guide for using a canned response in a ticket. 0 vs. Go Flows > Configure > API library and click new API. You can import up to 10 custom themes and choose from them for each of your portals. Updated: November 2023. Freshdesk; HR: BambooHR vs. There is. Here you can see the list of default and custom statuses available. KronoDesk offers users more features (7) than AnswerHub (0). 5, respectively) or their user satisfaction rating (96% vs. This can improve the customer experience and save time and resources for the support team. Zoho People; Inventory: Epicor WMS vs. There is. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while JIRA Service Management is ranked 2nd in Help Desk Software with 45 reviews. Those who upgraded. Switch to Table View on your Ticket page by clicking on the Table View icon on the top right. To access it, click on the Profile picture in the upper-right corner after logging into the helpdesk as an agent, and then click Go to Customer portal. Under the Quick views, click on Article templates to open the Article template list view. Our onboarding team works with you on a custom plan to drive predictable,. Try KronoDesk free for 30 days, no credit cards, no contracts. The Freshcaller integration lets you handle calls, follow-up with issues, and monitor call performance right from Freshdesk. KronoDesk offers users more features (7) than EasyVista (0). There is a clear winner in this case and it is. Bottom Line: Which is Better - Agent. There is a clear winner in this case and it. However, integrations with MOBtexting and Teckst will help you achieve this. Looking for the right IT Asset Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Here is the KronoDesk cost information: KronoDesk offers 8 pricing plans, details are described below. Learn to use the Freshdesk API to integrate existing and custom functionality into your helpdesk. Information Technology and Services, 1-10 employees. The new ticket form will be displayed. There is a clear winner in this case and it is. Ticket Dispatch. Freshdesk vs Inflectra KronoDesk: which is better? Base your decision on 15 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. You can put up your logo and favicon and paint your self. For example, you could use a single-line text field to collect one-line details and you could add drop-down fields to give your customers a list of options to choose from. KronoDesk is an integrated customer support system that provides help desk ticketing, online forums and a searchable knowledge base. There. 4. KronoDesk offers more features (7) to their users than TeamQuest (3). Add new contacts to your email list or CRM. Freshdesk is rated 8. Freshdesk; HR: BambooHR vs. Help Desk: Zendesk vs. KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. To successfully find the most efficient and productive Help Desk Software for your enterprise, you need to compare products available on the market. Looking for the right Retail & POS solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. There is a clear winner in this case and it is. To enable automatic ticket assignment for a group, please navigate to Admin > Team > Groups > Edit(corresponding to the group) and turn on "Automatic Ticket Assignment". Login Freshworks Go to Freshdesk. 5. Read user reviews of OpenPhone, Kintone, and more. 743,713 professionals have used our research since 2012. 3. Freshdesk is ranked 6th in Help Desk Software with 14 reviews while ServiceNow is ranked 1st in Help Desk Software with 26 reviews. Setting up “from” email addresses for replying to emails. Jive;. Looking for the right Video Interview solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Freshdesk is rated 8. Freshsales Boost sales and productivity with a unified CRM. We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. There is a clear winner in this case and it is KronoDesk!There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. Browse to "Admin" > "Events" and use our event template wizards to quickly add common types of event or if you want more control, click "Add Event" where you can add many different types of event. 5. 740,764 professionals have used our research since 2012. ai Software (0). KronoDesk offers users more features (7) than DynaFile (0). With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. 0, while Zendesk is rated 8. Freshdesk has a built-in live chat feature called Freshchat, while the Zendesk Chat widget comes at an extra cost of $19 or more. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer support functions, but not suitable if you are trying to solve problems and use assets". Learn how to utilize help desk software and other ticketing tools to ensure the best customer experience with your brand. Start My Free Trial. With support for custom fields and workflows you. To learn more, read our detailed Help Desk Software Report (Updated:. At Freshworks, we’re 100% focused on delivering cutting-edge technology—from. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and InvGate Service Desk. Make sure "Allow Slash Commands" is checked in the app configuration page. Business. The best alternative is osTicket, which is both free and Open Source. KronoDesk offers users more features (7) than Foresight Intelligence Center (3). KronoDesk Overview KronoDesk is a helpdesk tool that aims to improve the customer care quality of the company. KronoDesk is more expensive to implement (TCO) than Web Tracks, and KronoDesk is rated higher (83/100) than Web Tracks (81/100). JIRA Service Management is rated 8. Creating and managing tickets is a seamless process, and the automation features have significantly reduced our workload. Both tools offer the same amount of features. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Help Desk. TOPdesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than TOPdesk (82/100). Help Desk: Zendesk vs. Add new tickets to your project management tool. Jive;. HappyFox vs. Freshdesk; HR: BambooHR vs. Help Desk: Zendesk vs. KronoDesk offers users more features (7) than Online Work Order Suite (2). There is a clear winner in this case and it is Freshdesk! Executive Summary. When you open a ticket for which Freddy has solution article recommendations, you will see a ' Freddy Recommendations ' card at the bottom of the ticket text. On the other hand, the top reviewer of Salesforce Service Cloud writes "Helped address customer complaints and aligned my. There is. Check the box next to Default from Address and select the “from” email address. Create predefined conditions to delete tickets and mark them as spam or delete spam, auto-replies, and out-of. Choose the groups for which the tickets should have the. Monitor Facebook helpdesk metrics. You can sort through tickets based on agents, group type, created time, resolution due date, and other criteria. You can now start using the Freshdesk app inside Microsoft Teams to manage tickets. Analyze trends and stay on top of tickets by allocating resources at. Freshdesk is an award-winning help desk platform built to cater to the customer support needs of small to large businesses. Kronodesk is beautiful on the outside and powerful on the inside. Sign up for Freshdesk +1 (866) 832-3090 +1 (866) 832-3090 +91 (44) 6667 8040 +44 (800) 808 5790 +61 2 8188 4692. The KronoDesk SaaS edition is priced by number of support agent users, starting at $19. There is a clear winner in this case and it is KronoDesk!Jitbit Helpdesk offers users more features (8) than KronoDesk (7). Once your event has been added, click "Manage" and you can then manage all the different areas of your event. There is. Both tools offer the same amount of features. KronoDesk offers users more features (7) than IT Incident (0). Create the Freshdesk Application in Duo. The top reviewer of Spiceworks writes "Good low-cost. KronoDesk offers users more features (7) than Nerdio (0). 1. There is a clear winner in this case and it. 727,134 professionals have used our research since 2012. Vivantio Pro is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Vivantio Pro (75/100). Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Resolve issues faster: Quickly reach out to experts in your team to find solutions for complex problems. There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. Click on ' New ticket ' icon from the Menu bar on the top next to the 'Search' icon. If you are using Freshdesk on Mint, the ' Add tag ' option will be available above the main message/description of the ticket, in the. Comparing the top-of-the-line plans with similar features, Freshdesk is slightly cheaper: It costs $109/agent/month vs. 0. Go to Admin > Team > Groups. Freshdesk is ranked 5th in Help Desk Software with 16 reviews while LiveChat is ranked 34th in Help Desk Software. Inflectra has the answer to the most frequently asked questions about KronoDesk, our flexible and powerful help desk ticketing system. There is a clear winner in this case and it is KronoDesk! Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. Start your free 30-day trial today!There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. HAR, short for HTTP Archive format, tracks all the logging of a web browser’s interaction with a site. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while Zoho Desk is ranked 7th in Help Desk Software with 13 reviews. If not, then you can use this connection on your Power Automate, knowing that the connection is correct. Compare Freshdesk vs KronoDesk. There is no direct way inside Freshdesk to send out an SMS. Intercom – real-time chat solution for user engagement. Enter your Freshdesk subdomain (e. For example:SysAid offers users more features (9) than KronoDesk (7). KronoDesk offers users more features (7) than E-Documents (3). LiveAgent is ranked 23rd in Help Desk Software with 1 review while ManageEngine ServiceDesk Plus is ranked 3rd in Help Desk Software with 24 reviews. Zoho is known for its customer relationship management (CRM) tool, but the platform also offers help desk software. Zoho People; Inventory: Epicor WMS vs. Jive;. Looking for the right System solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features,. TalentLMS; Phone System: Nextiva vs. KronoDesk vs. 5, respectively. The Unresolved tickets section in the Helpdesk In-depth report shows the properties of the tickets that were not resolved as of the end of the selected time period. Jive;. DOWNLOAD NOW. KronoDesk offers users more features (7) than Service Desk+ (0). On the top-right corner, click on the Marketplace app icon. Bottom Line: Which is Better - Maintenance Partner or KronoDesk? Maintenance Partner is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Maintenance Partner (56/100). There is a clear winner in this case and it is KronoDesk! Looking for the right Help Desk solution for your. Threads enable Freshdesk agents to have focused discussions around a specific topic inside the ticket on a chat-like interface without clogging up the main conversation pane. 5. Fishbowl; LMS: Cornerstone vs. SimpleDesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than SimpleDesk (51/100). KronoDesk is available in either SaaS/IaaS/PaaS or on-premise configurations and includes a mobile web interface and fully customizability at no extra cost. TalentLMS; Phone System: Nextiva vs. KronoDesk offers users more features (7) than Vivantio Pro (0). Not sure if Freshworks, or KronoDesk is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. From the 'Tickets' section, open the ticket details page for the ticket you wish to resolve. Convert all email and social inquiries into tickets and track, prioritize, and reply using Freshdesk. KronoDesk offers users more features (7) than Praxedo (6). Setting up and configuring your Customer Portal 4. KronoDesk offers users more features (7) than DocLanding (0). Freshdesk emphasizes fast-paced setup—but without a dedicated onboarding team like Zendesk provides, the risk runs higher for issues during the implementation process. com) and click ‘Save. Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Freshdesk – robust ticketing system for efficient support. InterBase is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than InterBase (62/100). Ease of Use (5/5): Freshdesk's intuitive design makes it easy for even non-technical users to get started. Clarity SM vs Freshdesk: which is better? Base your decision on 20 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. i.